Privacy Policy

Last updated: May 6, 2026

This Privacy Policy describes how Skinus ("we", "us", or "our") collects, uses, discloses, and protects personal information when customers and visitors ("you") use skinus.ca (the "Site") and the related services we provide.

By using the Site or placing an order, you acknowledge and agree to the practices described in this Policy. If you do not agree, please do not use the Site.

1. Information We Collect

a. Information you provide
- Contact details: name, email address, mailing address, billing address, and phone number
- Account credentials: username and password if you create an account
- Order details: items ordered, payment confirmation, gift messages, and any communication you submit through the Site
- Customer support communications: information you provide when contacting us

b. Information collected automatically
- Device and browser information: IP address, device type, operating system, browser type, and language settings
- Usage data: pages viewed, products viewed, time spent on the Site, referring URLs, and interaction events
- Cookies and similar technologies, as described in Section 5

c. Information from third parties
We may receive information from our service providers (including Shopify, payment processors, shipping carriers, and analytics providers), and from social media or marketing platforms where you have consented to share information with us.

We do not store full payment card numbers. Payment information is processed by our payment provider (Shopify Payments and other authorized providers) and is subject to their privacy practices.

2. How We Use the Information

We use personal information for the following purposes:
- To process, fulfill, and deliver orders, including communicating about order status, shipping, and returns
- To operate, maintain, and improve the Site and the Services
- To respond to inquiries, provide customer support, and resolve disputes
- To detect, prevent, and address fraud, security incidents, and unauthorized activity
- To comply with applicable laws, regulations, and legal processes
- To send marketing communications where the customer has consented or where permitted by law, with the option to opt out at any time
- To analyze usage patterns and improve product offerings, content, and the customer experience

3. How We Share the Information

a. Service providers
We share information with third-party service providers who perform services on our behalf, including platform hosting (Shopify), payment processing, shipping and logistics, marketing and email delivery, analytics, and customer support tools. These providers are authorized to use the information only as necessary to provide their services to us.

b. Legal and regulatory disclosures
We may disclose personal information when required to comply with applicable law, legal process, court orders, or governmental requests, or to protect the rights, property, or safety of Skinus, our customers, or others.

c. Business transfers
In the event of a merger, acquisition, reorganization, sale of assets, or insolvency, personal information may be transferred to the successor entity, subject to applicable law.

We do not sell personal information for monetary consideration.

4. International Data Transfers

The Site is operated from Canada. Some of our service providers may store or process personal information outside of Canada, including in the United States. By using the Site, you consent to the transfer of your personal information to jurisdictions where data protection laws may differ from those of your jurisdiction. We require service providers to apply safeguards consistent with applicable law.

5. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to operate the Site, remember preferences, analyze usage, and deliver relevant content. You can adjust cookie preferences through your browser settings. Disabling cookies may limit certain features of the Site.

6. Your Rights

Subject to applicable law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada, you may have the following rights:
- To request access to the personal information we hold about you
- To request correction of inaccurate or incomplete information
- To request deletion of personal information, subject to legal exceptions
- To withdraw consent for marketing communications at any time
- To file a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial authority

To exercise these rights, contact info@skinus.ca. We may require verification of your identity before responding.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, or reporting requirements. When personal information is no longer required, we securely delete or anonymize it.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security. Customers are responsible for maintaining the confidentiality of their account credentials.

9. Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take reasonable steps to delete it.

10. Third-Party Links

The Site may contain links to third-party websites or services that are not operated by Skinus. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Limitation of Liability

To the maximum extent permitted by law, Skinus, its officers, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from any unauthorized access to, use of, or inability to use personal information, or from any inaccuracies in the information collected, except as expressly required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on the Site. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

13. Contact

For questions, requests, or concerns regarding this Privacy Policy or the personal information we hold about you, contact:

Email: info@skinus.ca

If you are unable to resolve a privacy concern through us, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.